Unlimited Business IT support - £20.40 per month per device.
Same Day Response Times.
There are many reasons for you to invest in reliable IT support. Above all, it keeps your business running smoothly. If you have any problem with your device this will be covered with your Business IT Support plan. For instance, common issues include: printers, slow computers, bad connections and software updates. You don't want to be waiting days for a response and that's why we always respond on the same day.
What do you classify as a 'device'? Run your business from home with a laptop? To clarify, the laptop is the device. Anything that connects to the internet or requires drivers to run can be covered, for example, mobile phones and tablets. However, most businesses just need cover for PC's and laptops (including notebooks and other portable computers).
You and your staff can contact us with any issues regarding your device however many times you need. This means that you can focus on running your business with no IT issues holding you back. We invoice you on the 1st of each month and this will cover you for any work we do remotely.
Affordable, even for smaller businesses. Unlike some other IT support companies, we charge per device not per user. Therefore, we are making IT support affordable for even the smallest of start-up businesses.
How your support plan works
We monitor your PC or laptop with our monitoring software. You won't notice us doing this and it will certainly not slow you down. As a result, your computer will be kept up-to-date, and be free from malware, viruses and ransomware. We will also let you know if a component of your device is failing. This does not mean that our team are spying on you! We only access your device when you have asked us to.
Raising a support ticket
If you need our help, simply raise a support ticket via your online account. This ensures all tasks are responded to in a timely fashion. Most importantly, it also ensures recurring problems can be addressed with a long-term solution. We will show you how to do this once you have signed up for support.
If you are experiencing internet issues please call us directly on: 0117 239 4659
View Your Online Account
Once you have signed up to your online account, you can view your plan details including being able to:
Raise a new support ticket
Access our TeamViewer app for remote support
See your domain names and hosting renewal dates
View your contract details
Pay for new services such as email additions or for site visits
Update your information
View your invoices
Search our knowledgebase for more information on: Email issues, Quick Fixes and How To's.
Sign In To Your Account
Monster IT Services Ltd is a registered Company in England and Wales. Registration Number: 8396508
Registered Office: 175a Whiteway Road, St George, Bristol, BS5 7RR