Terms & Conditions – Hosting & VPS

This page is intended for Web Hosting, Reseller Hosting, VPS Hosting and other related services.
Any references to “we”, “us” and “our” refer to Monster IT Services Ltd (trading as Monster IT). Our company is registered in England and Wales. Our company number is: 8396508 and has a registered office at:

175a Whiteway Road, St George, Bristol, BS5 7RR.

We only provide services for lawful use. This includes any transmission, storage or presentation of any information, data or material (not in violation of any United Kingdom laws or international treaties). This includes, but is not limited to copyrighted material and the material we judge to be threatening or obscene. The subscriber agrees to indemnify and hold harmless Monster IT Services Ltd from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited Sites
Any sites promoting illegal activity or present content that may be damaging to our servers, or any other server on the Internet. This includes links to Pirated software, hacker programs/archives, Warez sites. If you violate this agreement you will be asked to remove the offending content. If you do not do this we will terminate your account. We will not refund you.

We may provide you with a domain name via Nominet. Our “.co.uk” names are provided by Nominet and therefore you will be bound by Nominet’s Terms and Conditions. 

Domain Expiry
Our domain names are renewed on an annual basis. We will remind you in advance of their expiry. It’s your responsibility to make sure your contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us.
If you do not renew your domain before its expiry date, all services we provide will be suspended. We will not guarantee the renewal of a domain name.

Bandwidth/Disk Space Usage
We operate an ‘unlimited’ service. This means we do not actively limit your account on disk space or bandwidth. However, this is subject to fair use. Any users that are using excessive amounts of bandwidth/disk space may need to be upgraded. We will bill you accordingly.

No physical or virtual server can have an “unlimited” disk size due to limitations in both hardware and software. If you are operating a large account we may require that your account is moved to a server where it can be more easily accommodated without affecting other customers. We reserve the right to do this at our discretion. However, refusal to co-operate with an account move request will result in account suspension and/or termination. We must ultimately ensure platform stability and service delivery at all times.

We do not allow bots to be operated on our shared hosting servers.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of Monster IT Services Ltd is strictly prohibited. Your account will be cancelled without chance of a refund if you should violate this term.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

We will invoice you on the 1st day of each month for any upcoming services. When an invoice is delivered, we expect payment to be made to us by no later than the specified payment date. We may immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice monthly. We do not record or store customer credit/debit card data. You are able to set up recurring billing through our payment partners (currently GoCardless) to allow us to take payment for invoices as they become due. It is your responsibility to ensure that you have sufficient funds to cover any transactions. Failure to make payment will result in up to three overdue notices being submitted to you before your account is suspended and/or terminated. Accounts suspended for non-payment are liable for termination without notice.
Please note that we accept payment by BACS, Standing Order or Credit/Debit cards via Stripe or GoCardless only. We do not accept cheques.

Cancellation and Refunds
We will need 7 days notice if you wish to cancel your hosting. Once you have paid the balance, you can transfer the domain/s. We will not charge you for transferring a domain(s) away to another registrar’s tag.
The customer acknowledges that: Termination of the agreement for any reason will result in us ceasing to provide the applicable services with the consequences that flow from such cessation, including (but not limited to): deletion of data e.g. hosting account(s) and mailboxes.
We do not refund partial monthly fees to accounts. We do not refund fees incurred in the purchase of domain names where the grace period has expired. This is 5 days for non-UK domains and 10 days for UK domains.

Limitation of Liability
If our servers go off-line or are unavailable for any reason, we will not be responsible for any claimed damages, including incidental and consequential damages.
Furthermore, we will not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of our servers; loss of service or any costs incurred due to a configuration or service issue resulting from our provided services. All damages will be limited to the immediate termination of service.

Data Back-Ups
We do not back up your data, therefore, please remember to do this yourself. This can be to your own computer or another service via appropriate methods.
We take no responsibility or hold ourselves liable for any data that cannot be retrieved in the event of:

  • deletion,
  • failed software installations,
  • account termination,
  • hardware failures,
  • staff or user error
  • other events which may cause data loss.

Migration Assistance

If you are moving to us from another cPanel provider, we can assist with the migration by restoring any cPanel backups you upload to us via FTP. It is your responsibility to supply these backups. We will not log in to your old provider’s platform and perform the backups on your behalf. We do not migrate other providers, therefore, this must be done by you.

Customer Support
We provide support via telephone and e-mail if required. This helps us deal with your query more effectively.

Please note that we provide support to our direct customers only. It is your responsibility to cater for the support needs of your customers.

We will investigate any failures promptly. If you fail to follow any term or condition it will be grounds for immediate account deactivation.

We are not liable for system down time, crashes or data loss. Furthermore, we do not hold ourselves liable for any predicted estimate of profits which a client would have gained if their site was functioning. We resell certain services and software. This means that they are not directly owned or written by us (examples include cPanel management and WHMCS billing software). In addition, we hold no responsibility for the use of our clients’ accounts.
Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, at our discretion.

Account Activation
By activating your account with us, you agree to the above policies and disclaimer.
If you sign up for an account and fail to comply with these terms, we will not refund you. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Please note that from time to time it will be necessary for us to perform essential maintenance or upgrades to our infrastructure. In the event of such planned maintenance, we will provide advance notice so you can make necessary arrangements to contact your customers or suspend any service monitoring you may have in place for the period of the planned outage.

Acceptable Use Policy
We offer our customers (also known as “Subscribers”) and your customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. The Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, we reserve the right to take certain preventive or corrective actions. In order to protect these competing interests, we have developed an Acceptable Use Policy (“AUP”). This supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using our services.
We do not review, edit, censor or take responsibility for any information our subscribers may create. So, when users place information on the Internet, they have the same liability as other authors for Copyright infringement, defamation, and other harmful speech. Also, subscribers’ postings to the Internet may affect other subscribers and may affect our business. As a result, subscribers violate our policy and these terms when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

  • Spamming
  • Maintaining an open SMTP relay
  • Audio/Video streaming
  • File Storage/Online Backups (archival data including plugin cache data, mirror sites, game data, movies, music, photos)
  • OwnCloud
  • File sharing websites
  • Peer-to-peer media (sharing or streaming)
  • Obscene speech or materials
  • Defamatory or abusive language
  • Forging of headers
  • Illegal or unauthorised access to others computers or networks
  • Distribution of Internet viruses, worms, trojan horses
  • Destructive activities
  • Usenet groups
  • Phishing
  • Violating this AUP

Other Activities
Illegal activities, including advertising, transmitting or otherwise making available Ponzi schemes, pyramid schemes, fraudulently charging credit cards, publishing or threatening to publish private data and pirating software.
Engaging in activities, whether lawful or unlawful, that we determine to be harmful to our subscribers, operations, reputation, goodwill or customer relations.
We may take any action to stop any harmful activity, including, but not limited to, suspension or termination of hosting services, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action we deem appropriate.

We expect that our subscribers will comply fully with all applicable laws concerning the privacy of online communications. A subscriber’s failure to comply with those laws will violate our policy. Finally, we wish to emphasise that, in accepting these terms and placing an order, subscribers indemnify Monster IT Services Ltd for any violation of the Service Agreement, law or Monster IT Services Ltd policy resulting in loss to Monster IT Services Ltd or the bringing of any claim against Monster IT Services Ltd by any third party. The subscriber will be responsible for payment of any damages awarded against us, plus costs and reasonable legal and solicitors’ fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including Monster IT Services Ltd and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to accounts@monster-it.co.uk.

If you wish to make a complaint about a service you have received, please submit an email to us. Include as much detail from the issue you have. We will acknowledge your complaint within 5 business days and aim to resolve any issues within 10 business days.

Notification of Changes
We reserve the right to change these conditions from time to time. Your continued use of the site and our hosting services will signify your acceptance of any adjustment to these terms.  Please read this statement on a regular basis.
These terms and conditions form part of the Agreement between the Client and ourselves. Therefore, your accessing this website and/or subscribing for any of our services indicates your understanding, an agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein.

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Registered company in England 
 and Wales: 8396508

Registered Office:
175a Whiteway Road,
Bristol, BS5 7RR
© Copyright 2013-2022 / Monster IT Services Ltd - All Rights Reserved
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