Articles

Call Statistics - How to view your call statistics and waiting times A video from VOIP.co.uk on call times for the phone system. Call forwarding on Universe phone system This is how to setup your call forwarding on your phone system. Caller ID Setup on Phone system How to setup your caller ID Cisco Phone Guide - All phones provided for our voip platform DDI - Direct Dial Setup/Configure A short video on how to setup you configure/use your DDI (Direct Dial) Devices - How to configure/change settings on your phones Easy to follow video for settings up your phone and it's hot/speed dial keys. How to add contacts in the phonebook How to setup your IVR Time: 10 - 60 MinutesThe following video was produced by Firstcom themselves on how to set up the... Phone System - Short Numbers, User phone extension numbers A video on assiging users extenstion numbers. Phone system - User management, change users, emails and assign devices to new users A video about changing your users, managing users emails, contact details and names. Queues - How to setup and manage your phone queues on your IVR A video demonstrating how to edit and setup your phone queues. Including how to add people/phones... Setting up your Cisco Phone for Universe A short video on how to setup your phones. Text to Speech on Universe Phone System Find out how to use Text to Speech in Universe. Universe Timeline - Phone system timeline of calls A video about call timeline showing who called and for how long. VOIP Admin Portal Guide VOIP User Guide Why Choose a VoIP system? VoIP will be replacing the traditional ISDN.  We have paired with Firstcom in order to offer our...
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